FAQ

 Here you will find answers to the most frequently asked questions about participating in the Medevac Ukraine program. If you haven’t found the information you need, please, contact us.

Frequently Asked Questions

Is there a list of countries that most frequently receive our patients?

Ukrainian patients are most often accepted by clinics in Germany, Norway, the Netherlands, Denmark, France, Sweden, Austria, and Latvia.

Who pays for the treatment of Ukrainian patients abroad under this program?

Medical services for Ukrainian citizens who go abroad for treatment are provided under temporary protection (Council Directive 2001/55/EC). In other words, the state, through its social protection agencies, pays for the treatment. Patients arriving in the country of treatment register with the migration service and receive a “temporary protection” document, which grants them all the guarantees available to residents, including medical care.

Can a patient be refused participation in the program?

Yes, it’s possible in two cases. The first is if transporting the patient is risky and threatens their life. The second is if the Emergency Response Coordination Centre (ERCC) does not receive any offers from foreign hospitals to treat the patient.

How are foreign clinics found?

The Ministry of Health of Ukraine makes a request through a special electronic system, which European countries receive. These countries review the request, consult with clinics, and decide whether they can accept the patient for treatment.

Is there a waiting list to participate in the medical evacuation program?

There is no waiting list, as all patient applications are processed immediately after they are received by the Medevac Ukraine Coordination Center.

Who pays for transporting patients to foreign clinics?

Transportation is free of charge. In Ukraine, the patient is transported by emergency medical services, and outside of Ukraine by European partners with the support of the European Commission.

Does the program cover the return of the patient after treatment?

Is participation in the program available only for patients in critical condition?

Medical evacuation for further treatment abroad is available to all patients who meet the criteria of the program.

How long does treatment abroad last?

The duration of treatment depends on many factors: the severity of the injury, the number of planned surgeries, the presence of complications, and any underlying conditions.

Can someone else accompany the patient?

One accompanying person may be transported with the patient. However, it is important to consider whether the accompanying person is permitted to cross the border.